Returns & Exchange
Wrong size or changed your mind? Send it back within 7 days of delivery and we will swap it or refund you.
What qualifies
- Unworn, unwashed, no perfume, no deodorant marks.
- Tags and original packaging still attached.
- Not innerwear, socks, or anything marked “final sale”.
- Damage or a wrong item? Photograph it on arrival — those claims are accepted without the tag rule.
How to start a return
- 1. Message us through the contact form or WhatsApp with your order number and the reason.
- 2. We reply within one working day with the return address and courier instructions.
- 3. Pack the item in its original packaging and send it. Inside Dhaka we can arrange a pickup; outside Dhaka use the courier we nominate.
- 4. We inspect it on arrival and confirm by message.
Who pays the return shipping
If the item is faulty or we sent the wrong thing, we pay both directions. If you simply changed your mind or ordered the wrong size, you pay the parcel back to us — &tag;60 inside Dhaka, &tag;120 outside.
Exchanges
Size or colour swaps are free apart from the shipping above, subject to stock. If the replacement is a different price, we settle the difference before dispatch.
Refunds
- Approved within 2 working days of the parcel reaching us.
- bKash, Nagad and card payments: back to the same source in 7–14 working days.
- Cash on delivery: sent to your bKash or Nagad personal number, or the bank account you give us.
- Shipping paid on the original order is refunded only when the return is our fault.
Rejected returns
A returned item that is worn, washed, missing tags, or smell-treated is photographed and sent back to you unpaid. We will always message you before that happens.
Washing & care
Cold machine wash inside out, no bleach, tumble low or hang dry, iron on the reverse. Prints and embroidery do not like direct heat. Treated like this, our cotton holds its shape for years — and a garment ruined by careless washing cannot be exchanged.